SRE and AIOps: What if the problem is the stack itself?

NorNor

03 Apr 2025 — 2 min read

At a recent meeting, someone mentioned two words that define the tech world’s current anxiety: SRE and AIOps.

Every company wants reliability. Every company wants intelligence. But most are building these on fragile, bloated foundations.

Site Reliability Engineering: Coping with complexity

SRE — Site Reliability Engineering — was born at Google and spread like wildfire. It’s not just about uptime; it’s about engineers applying software thinking to infrastructure problems.

SRE became a movement because it offered control. It gave teams a way to tame the sprawling mess of CI/CD pipelines, Kubernetes clusters, and microservices.

But here’s the truth: SRE didn’t eliminate complexity.
It just made it manageable — for a while.

AIOps: Adding machine learning to human burnout

AIOps is the next step. More dashboards. More log analysis. More automation of alerts, predictions, and responses. It promises to handle what humans can’t: the avalanche of signals modern systems produce.

But AI built on top of chaos… is still chaos.

When infrastructure is inherently complex,
even smart automation becomes just another band-aid.

Heim: What if we didn’t need all this in the first place?

What if infrastructure didn’t need to be orchestrated, monitored, and patched constantly?
What if reliability and intelligence weren’t add-ons, but design principles?

That’s the bet we’ve made with Heim.

No Kubernetes. No Terraform. No bolt-on security.
Heim self-orchestrates, auto-scales, and isolates by design.
Security is built-in, not bolted on.
Monitoring is implicit, not dependent on a dozen external tools.

Heim isn’t another layer in the stack. It is the stack — reimagined.

Shift the mindset: From coping to rethinking

We admire what SRE and AIOps try to achieve. But we believe it’s time to stop coping and start questioning.

What if the problem isn’t that we need better tools —
but that we’ve built on the wrong foundation?

That’s why Heim exists.

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Nimer Björnberg april 2025

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